Refund Policy & Limited Warranty


Our Refund Policy

We will accept returns for a refund of your purchase price, less shipping and delivery charges, if your return is postmarked within 15 days from the date you received the merchandise. All merchandise must be returned in its original packaging. Refunds will be issued in the same method as your original payment method. Returns not postmarked within 15 days from the date you received the merchandise will be refunded on an individual basis, solely at the discretion of DEFY. In any event, any return not postmarked within 15 days from the date you received the merchandise will be assessed a 15% restocking fee. Please, allow 7 to 10 business days for your refund request to be processed.

This doesn't apply to custom built systems or custom invoiced products including but not limited to, Dactylcam Pro, Ethos, Pulse, Mantis, Rhythm, and Echo. 

 

To request a refund:

1. Email orders@defy-products.com

2. Ship product to:

DEFY PRODUCTS

ATTN: PRODUCT RETURNS

688 W. 1st Street Suite 6

Tempe, AZ 85281

 

Limited 90 Day Warranty

DEFY PRODUCTS, LLC, hereby known as, DEFY, warrants this product against defects in material or workmanship for one year from the time of delivery. DEFY will pay labor costs for warranty service for a period of 90 days from the time of delivery.

DEFY sole obligation under said warranty is to repair, or at its option, replace the defective part. The buyer shall have no other remedy. All special, incidental and consequential damages are excluded.

The warranty shall be voided by alternations of equipment except by DEFY, or tampering with, improper installation or maintenance, accident or misuse. This warranty expressly excludes all damage to these products resulting from careless or neglectful transportation.

DEFY shall in no event be responsible for any warranty work done without first obtaining written consent. Absolutely no tampering and/or disassembling to any parts of your product or any changes to internal software voids the warranty, without consent of a DEFY representative.

EXCLUSIONS OF WARRANTIES - THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES OF QUALITY, WHETHER WRITTEN, ORAL, OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY

What is covered by this warranty?

DEFY warrants hardware and accessories contained in the original packaging against defects in materials and workmanship when used normally in accordance with DEFY's product manuals.

This warranty does not apply: (a) to consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the DEFY Product outside DEFY’s published manuals and guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of DEFY PRODUCTS, LLC; (g) to an DEFY Product that has been modified to alter functionality or capability without the written permission of DEFY; (h) to defects caused by normal wear and tear or otherwise due to the normal aging, or (i) if any serial number has been removed or defaced from the DEFY Product.