Terms of Service


Pre-Orders
By pre-ordering products, you are authorizing the Services to automatically charge your account and download the product when it becomes available. You may cancel your pre-order prior to the time the item becomes available.

Price Reductions
Should DEFY PRODUCTS, LLC. permanently reduce its price on any Defy-branded product or launch a new product within fourteen (14) calendar days of your purchase, you may (i) request a refund of the difference between the price paid and the current selling price or (ii) exchange your previous generation product for the newly launched product at the current selling price (as availability allows). An original purchase receipt is required, and you must request your refund or exchange within 14 days of the price reduction or new product launch. Any purchase made outside of the (14) days is not eligible for return, refunds or compensation. Please note that this policy does not apply to limited-time price drops or special offers, such as price reductions that occur during holiday sales events.

Defy endeavors to offer you competitive prices on current Defy products and services. Your total order price will include the price of the product or service on the day of order processing. Defy reserves the right to change prices for products or services displayed at any time and particularly to correct pricing errors that appear.

Export Notice
Defy products are subject to applicable export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, or used in compliance with such export laws and regulations.

Limited 90 Day Warranty
DEFY PRODUCTS, LLC, hereby known as, Defy, warrants this product against defects in material or workmanship for one year from the time of delivery. Defy will pay labor costs for warranty service for a period of 90 days from the time of delivery. Defy sole obligation under said warranty is to repair, or at its option, replace the defective part. The buyer shall have no other remedy. All special, incidental and consequential damages are excluded. The warranty shall be voided by alterations of equipment except by Defy, or tampering with, improper installation or maintenance, accident or misuse. This warranty expressly excludes all damage to these products resulting from careless or neglectful transportation. Defy shall in no way be responsible for any warranty work done without first obtaining written consent. This warranty is made expressly in lieu of all other warranties, expressed or implied, including any implied warranties or merchantability or fitness for particular purpose. No employee, agent, franchise, dealer or other person is authorized to give any warranties of any nature on behalf of Defy.

What is covered by this warranty?
Defy warrants hardware and accessories contained in the original packaging against defects in materials and workmanship when used normally in accordance with Defy’s product manuals. This warranty does not apply: (a) to consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Defy Product outside Defy’s published manuals and guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of DEFY PRODUCTS, LLC; (g) to an Defy Product that has been modified to alter functionality or capability without the written permission of Defy; (h) to defects caused by normal wear and tear or otherwise due to the normal aging, or (i) if any serial number has been removed or defaced from the Defy Product.